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Writing: Client-Facing Teams

Engage clients effectively with clear, brand-aligned communication.

Course Description

When they speak to clients, your people are the face of the organization. So the words they use and their tone of voice can build brand equity, or dilute it. These sessions will take your team through the basics of clear, simple communication and brand voice so they can engage more confidently with your clients in person, from a call centre or via text or chat. → Ensure your client-facing teams can engage clients in clear, simple English → Turn client-facing teams into brand ambassadors → Start to embed effective communication in your organization’s culture and values

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